Shipping

We take pride in delivering beautiful and high-quality bulbs, seeds, and succulent plants from the Paris region, France. We try our best to go plastic-free and reuse shipping materials when available.

📦 Shipping Services

Unless otherwise specified, all orders ship from France with our national postal service, La Poste. The shipping price includes a tracking number. By buying multiple items, you can save on shipping costs.

It is also possible to ship with Mondial Relay, upon request.

📦 Processing times

The time I need to prepare an order for shipping varies. Most items ship within 2-8 working days unless indicated otherwise. For details, please see individual items.

📦 Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for any delays incurred during customs.

Please ensure that you are able to import this plant into your country. I am unable to provide a phytosanitary certificate and cannot be responsible if it is held or destroyed in customs.

We cannot ship to Australia or New Zealand.

📦 Returns, exchanges, and cancellations

  • Problems with order: Contact me within 24 hours of delivery and include photos of the item and the packaging.
  • Returns: EU customers are eligible to return items within two weeks of their delivery for a full refund, given that they pay shipping and the item arrives in the same condition. 
  • Request a cancellation: Within 2 days of purchase

We cannot control what happens once the item has been shipped. If your order arrives damaged, please contact us within 24 hours of delivery and send a photo of your item(s) as well as the packaging. Do not dispose of the plants or packaging as we may request their return.

📦 The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads

📦 Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

📦 Succulents

We prepare them for ideal shipping conditions by packing bare root (this means it comes without soil but has roots) and delicately wrapped in toilet paper and cotton as padding. This helps reduce the risk of rot and injury to the plant during shipping.

Succulents can take a few days or even weeks to recover from their travels. This is completely normal and no need to worry. Be patient. They will thrive again.

Succulents are live plants and they do change color in different seasons, we try our best to provide the most updated photo in our store, and the condition when you receive the plant, but we can't control the environment where the plants go and how they are grown in their destination, so the color might change in their new environment. This is outlined in our succulent care guide, here.

For additional questions, please check out my FAQ or send me a message.